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Privacy Policy
This Privacy Policy explains how Fortune Panda Casino handles personal information when you visit the website, create or use an account, contact support, or take part in casino activities. We aim to collect and use information fairly, transparently and only where it is reasonably needed to operate the service, meet legal obligations, protect players and maintain a safe online environment. By using the website, you acknowledge that information may be handled as described on this page.
Information we may collect
The information handled by an online casino can vary depending on how you use the website and which features you access. We try to keep the information we collect relevant to those activities. Information may be collected directly from you, automatically from your device or browser, or from service providers supporting account, payment, verification and security processes.
Account and contact details
When you register or update an account, we may handle details such as your name, date of birth, residential or contact information, login details and account preferences. We may also keep records of communications with you, including questions, requests, complaints and other messages sent to customer support. These details help us create and administer your account, provide assistance and communicate important information about the service.
Identity and verification information
To help confirm that an account is being used by the correct person, we may request identity or age verification information. This can include copies or details from identification documents, proof of address, information about your source of funds where appropriate, and related verification results. Verification information may be used to meet responsible gambling, security, anti-fraud and other legal requirements.
Payments and transactions
We may handle information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed through payment providers or financial services partners. We may receive transaction references, payment status, limited payment details and information needed to identify or investigate a transaction. We do not need to retain full payment credentials when they are securely handled by a relevant payment provider.
Device, usage and cookie data
When you visit the website, technical information may be recorded, such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, session activity and referral information. We may also use cookies and similar technologies to remember preferences, support logins, understand website use, improve performance and help protect the service from suspicious activity.
How we use information
Personal information is used for purposes connected with providing and managing the casino service. We seek to use information in a way that is proportionate to the relevant purpose and consistent with the choices available to you.
- To open, operate, maintain and secure your player account.
- To confirm your identity, age and eligibility to use the service.
- To process deposits, withdrawals, wagers, winnings and other account transactions.
- To carry out verification, anti-fraud, anti-money laundering and responsible gambling checks.
- To detect, prevent and investigate suspicious, unlawful or unauthorised activity.
- To provide customer support, respond to requests and resolve disputes or technical issues.
- To send service messages, including account, security, transaction and policy updates.
- To understand how the website is used and improve its features, content, reliability and security.
- To comply with legal, regulatory, court or law-enforcement requirements that apply to the service.
- To send marketing communications where permitted and where you have provided any consent required.
Depending on the situation, information may be handled because it is needed to provide a service you have requested, to meet a legal obligation, to protect the security and integrity of the website, or for another legitimate operational purpose. Where consent is required, you may withdraw that consent as described below. Withdrawing marketing consent does not affect the lawfulness of processing that took place before the withdrawal.
Sharing information
Information may be shared with carefully selected service providers that help operate the website. These providers may support payment processing, identity and age checks, fraud prevention, information technology, hosting, customer support, communications, analytics and security. They should only handle information for relevant services and according to appropriate instructions or contractual obligations.
Information may also be disclosed where necessary to comply with legal processes, protect players or the public, investigate suspected fraud or other misconduct, enforce applicable terms, or protect the rights and security of the website and its users. We do not treat personal information as a product to be sold to unrelated third parties.
Cookies, security and retention
Cookies
Cookies are small files or similar technologies stored on, or accessed from, your device. Some are necessary for core functions such as account access, security and navigation. Others may help remember preferences, measure performance or understand how visitors use the website. Depending on your browser and the technology used, you may be able to accept, reject, delete or restrict cookies through your browser settings. Disabling some cookies may affect the availability or functionality of parts of the website.
Security
We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure connections and internal procedures. No online service can guarantee complete security, so you should use a strong password, keep login details confidential and contact support promptly if you believe your account may have been accessed without permission.
Retention
We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, security and communication records must be kept for a period required by law, even after an account is closed. Information may also be retained where needed to establish, exercise or defend legal claims, investigate disputes, prevent fraud or maintain appropriate business records. When information is no longer required, it will be deleted, anonymised or securely disposed of where reasonably practicable.
International handling
Some service providers supporting the website may store or handle information in locations outside Australia. Where this occurs, we seek to use appropriate safeguards and require information to be handled securely and only for relevant business purposes. The protections that apply can depend on the location and the service involved.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These rights can be subject to reasonable exceptions, identity checks, legal requirements and the need to protect the rights of others.
- Access: request information about the personal data we hold about you and, where appropriate, a copy of that data.
- Correction: ask us to correct information that is inaccurate, incomplete or out of date.
- Deletion: request deletion of your data where there is no continuing lawful or operational reason to keep it.
- Marketing choices: withdraw consent to marketing communications or change your marketing preferences.
- Restriction or objection: in some situations, ask us to restrict or stop certain uses of your information.
- Complaint: raise a concern about how your information has been handled and ask us to review it.
To exercise your data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@fortunepandacasino.wtf. Please explain your request clearly and include enough information for us to understand what you need. We may ask for reasonable information to verify your identity before responding. This helps prevent personal information from being disclosed or changed by an unauthorised person.
If you withdraw consent to marketing, we will update your preferences within a reasonable period. You may still receive essential service communications, such as messages about account security, transactions, verification, responsible gambling, changes to terms or other matters necessary to administer your account.
We may need to ask for clarification where a request is broad or unclear. If a request cannot be completed, for example because records must be retained or disclosure would affect another person’s privacy, we will aim to explain the relevant reason. This policy may be updated from time to time to reflect changes to the website, our practices or applicable requirements. The current version published on the website will apply from its stated publication or update date.